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Privacy Policy for Your Account

We wrote this Privacy Policy so you know what we collect, why we collect it, and how you can ask for a change before you open an account.

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casaprize Privacy Policy for Your Account
REQUEST ROUTES

Where to Send Privacy Requests

Use the contact paths below when you want to see your record, correct a detail, or ask how long we keep a file.

Live Chat Open live chat and send the email or phone number on your account, plus…
Email Write to [email protected] with your request, the account email and any screenshot that shows…
In-Account Form After login, open Account and choose Privacy Request.
DATA HANDLING

What We Keep and Why

We handle privacy data in a narrow way: collect what the account needs, secure it, then keep it only for a defined retention period.

Account Data

We keep the details you enter to open and run the account, such as name, contact info and login history. That lets us verify you, answer requests and keep your record consistent across devices.

Device Signals

We log device type, browser, IP address and session time when you sign in from mobile or desktop. Those signals help us detect strange access and stop the same record from being used twice at once.

Cookies

Cookies and similar tools remember session state, language choice and form progress. If you clear them, some pages may ask for a fresh login, but the privacy settings on your account stay tied to the record.

Payment References

When you send or receive money through DANA, OVO, GoPay or QRIS, we keep the reference number, amount and status only to match the transfer, resolve errors and answer record requests.

Retention

We keep data only for the period needed for security checks, dispute handling, tax duties and legal duties. After that, we delete or mask data that no longer has a clear purpose.

Request Changes

If you want access, correction or deletion where the law allows, contact us with the email linked to your account. We verify the request first, then update the record or explain the limit.

Common Questions About This Privacy Policy

These are the questions we hear when you want to know what we store, how long it stays on file, and how to ask for a change. We answer through the same privacy channels listed here, and we only provide service where local law permits. If any detail in your record looks wrong, send the correction request from mobile or desktop after login.

We collect the details you submit when you open the account, the device and browser you use, and payment references linked to DANA, OVO, GoPay or QRIS. We use that data to verify access and keep records correct.

Yes. Cookies and similar tools remember session state, language choice and recent form entries across phone and desktop. If you clear them, you may need to sign in again, but the account record stays unchanged.

Send the change through live chat, email or the in-account privacy form, then tell us what needs fixing. We verify the account first, update the record if the request matches, and keep a copy of the request.

We keep information only as long as it is needed for account handling, security review, payment matching, dispute work and legal duties. After that period, we remove or mask the parts that no longer have a clear reason.

Only the team members who need it for access, payment matching, support and internal checks can see it. We limit access by role, and every use is tied back to the request or record that needs it.

It applies only where local law permits our service. If your location is not allowed, we do not offer access there, and any data handling follows the law that governs the request and the account.

Use live chat, email [email protected], or the account form after login. We read privacy requests through those channels and reply with the next step once we confirm the account details.

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